After a decade of running his business, Heemin found himself in a battle he hadn’t prepared for—not against competitors, but against time itself. Customer inquiries flooded in like an unstoppable tide, while his team struggled to keep their heads above water. Productivity dipped. Stress soared. And every missed call was a potential customer slipping through the cracks.
Then came the summer of 2023. But instead of the bright, profitable season Heemin had hoped for, it was clouded with missed opportunities. Voicemails stacked up, emails went unanswered, and leads grew cold faster than he could warm them up. At one point, he realized he’d lost over $12,600 in potential revenue simply because he couldn’t respond fast enough. When the summer rush faded, it left behind another harsh reality: winter was coming. Fewer calls. Slower business. But the payroll? Still sky-high, with seasonal staff he couldn’t keep busy and full-timers he couldn’t afford to lose. It was a lose-lose situation, and Heemin felt trapped.
Enter Dane.
Their friendship was forged in the fiery battlegrounds of Dota 2, where strategy, timing, and teamwork were everything. While life had pulled them in different directions—Heemin scaling his business, Dane climbing the corporate ladder—their bond remained, rooted in countless late-night games and shared victories. But this time, it wasn’t a game that brought them back together. It was something far more powerful: GPT-4 Turbo.
Dane, an electrical engineer turned software engineer and avid tech enthusiast, couldn’t contain his his excitement. He reached out to Heemin, eager to showcase the cutting-edge AI that was rewriting the rules of possibility. The moment Heemin saw it in action, the question flew from his lips without hesitation:
"Can this talk to customers?"
"Yes," Dane replied confidently.
"Can it make changes to the software we use to manage our customers?"
Dane paused, just for a heartbeat. "No," he admitted, "but I can."
And that was it—the spark that ignited a revolution.
They called it Jakiro, named after a legendary support hero from Dota 2, to honor the game that served as the catalyst to their calling—a dual-headed dragon that embodies the perfect blend of fire and ice. Just like its namesake, Jakiro was designed to be the ultimate support system—seamlessly handling customer interactions with blazing speed and cool, calculated efficiency.
What started as a simple idea between two friends became the solution to a problem that had plagued businesses like Heemin’s for years. And just like in the games they played, it wasn’t about going solo. It was about teamwork, timing, and turning challenges into victories.